Privacy & Cookie Policy

September 2025

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Introduction. As a visitor to this website [www.lumenthought.com], Lumen Thought, LLC (“the company”, "we", "our", or "us") respects your privacy and is committed to protecting the personal data of your information. This Privacy and Cookies Policy will help you understand how we how we collect, use, disclose, and safeguard your information we collect and how we use it to service you and your account. 

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Information We Collect. If you are a visitor of the website, we may collect the following types of information - personal Information you provide - when you fill out forms, request information, or contact us directly, we may collect: name, email address, company name, telephone numbers, and any message content you provide.  Also, automatically collected information - when you visit our website, we use cookies and similar technologies to collect: IP address, browser type and version, pages visited, time spent on pages, referring website, device type, geographic region.

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How We Use Your Information. We use your information to: provide and improve our consulting services, respond to your inquiries and contact requests, analyze website traffic and usage for internal analytics, support the security and performance of the website, comply with legal obligations. Information might be used to establish liability in case computer crimes are committed against the Website. Lumen Thought, LLC does not sell personal information.

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Legal Basis for Processing (for EU/EEA Users) – what are your privacy rights?

In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time. 

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In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

 

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites. To opt-out of interest-based advertising by advertisers on our Sites visit http://www.aboutads.info/choices/.

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We process your personal data based on the following legal grounds: your consent (e.g., cookie acceptance), performance of a contract (e.g., when you request services), legitimate interests (e.g., improving our services), compliance with legal obligations.

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Sharing Your Information. We do not sell or rent your personal data. We may share it with: service providers (e.g., website hosting, analytics tools including Google Analytics), legal authorities, if required by law, successors or acquirers in the event of a business transfer or merger.  

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International Data Transfers. As a U.S. based company, your data may be processed in the United States.  

Your Rights (for EU/EEA Users). Under GDPR, you have the right to: access your personal data, correct or update inaccuracies, request deletion of your data, restrict or object to processing, withdraw consent at any time (where consent was given), lodge a complaint with a data protection authority. To exercise these rights, please contact us at: info@lumenthought.com.

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Data Retention. We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

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Security. We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is 100% secure.

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Third-Party Links. Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies independently.

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Children's Privacy.  Our website and services are not directed to children under the age of 16. We do not knowingly collect data from minors.

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Cookie Policy 

Cookies and Tracking Technologies. For the purposes of the Cookies Policy, Company (referred to as either “the company”, “this website”, “we”, “us”), refers to Lumen Thought, LLC. You refers to the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable. 

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Cookies means small files that are placed on Your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses.  By using our website, you consent to the use of cookies unless you choose to disable them via your browser settings.  We use cookies and similar technologies (e.g., pixels) to: understand how visitors use our website, improve user experience, gather analytics through third-party services like Google Analytics. Google Analytics mainly uses first-party cookies to report on visitor (aka. user) interactions on Google Analytics customers’ websites. Users may disable cookies or delete any individual cookie.

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Data provided voluntarily by the User: spontaneous e-mail transmitted to us: please note that sending e-mail messages to the addresses mentioned on the Website, which is done based on a freely chosen, explicit, and voluntary option, entails acquisition of the sender’s personal data, which is necessary to reply to any request on services or products. Providing such personal data is optional but failure to provide them would imply the impossibility to obtain the requested information. The following cookies are currently used on the Website:

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-   XSRF-TOKEN                             Cookie for fraud detection of calls

-   hs                                                Security Cookie for Hive (legacy)

-   svSession                                   Session cookie for identification  

-   SSR-caching                               Performance cookie for rendering

-   TS*                                              Cookies for attack detection             

-   bSession                                     Used for system effectiveness measurement

-   fedops.logger.sessionId            Tracking session errors and issues (resilience)

-   _wixAB3|*                                   Cookie for site experiments

-   server-session-bind                   Cookie for API protection             

-   client-session-bind                     Cookie for API protection